At Gentlemen Wear Sale, we value your time as much as you value impeccable style. Below you’ll find answers to common queries about our premium menswear, delivery services, and customer care.

Product Information

What types of clothing do you specialize in?
We curate a refined selection of gentlemen’s apparel including:
  • Dress shirts for professional and casual occasions
  • Timeless pants for versatile styling
  • Classic and contemporary hats
  • Seasonal shorts for warmer climates
  • Essential accessories to complete your look
Each piece reflects our commitment to quality craftsmanship and enduring style.
How do I determine the correct size for my order?
Our garments follow standard Australian sizing. Detailed measurement guides are available on each product page. Should you require personal sizing advice, our customer service team would be delighted to assist you at [email protected].

Ordering & Account

How can I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save preferences, and enjoy faster future purchases.
What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely through encrypted channels.

Shipping & Delivery

What are my shipping options?
We offer two refined delivery services:
  1. Standard Shipping (A$12.95) via DHL or FedEx – 10-15 business days after dispatch with full tracking
  2. Free Shipping via EMS for orders over A$50 – 15-25 business days after dispatch
Please note we currently cannot ship to some Asian regions and remote areas.
How long does order processing take?
Your order receives the same attention to detail as our garments – we carefully pack and dispatch all orders within 1-2 business days. You’ll receive tracking information once your package is on its way.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
For returns due to our error, we cover return shipping costs. For other returns, the customer is responsible for return shipping. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We respond to all inquiries within 24 business hours with the courtesy and attention befitting a gentleman.
Do you offer international customer support?
Yes, our customer service team is available to assist gentlemen worldwide during Australian business hours (9am-5pm AEST, Monday-Friday). All correspondence is conducted in English.

Should you have any further questions not addressed here, please don’t hesitate to contact us. At Gentlemen Wear Sale, we believe in providing service as refined as our apparel collections.