At Gentlemen Wear Sale, we take as much pride in our customer service as we do in our premium menswear collection. Should any item not meet your exacting standards, we offer a straightforward returns process designed with the modern gentleman in mind.

Our Return Policy

We gladly accept returns of unworn, unwashed merchandise with original tags attached within 15 days of delivery. Please note:

  • All returns must be in original condition with packaging
  • Final sale items (marked as such) cannot be returned
  • Personalized or altered items are not eligible for return

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and return request details.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the merchandise using the original packaging if possible.
  4. Ship Your Return: Send the package to our Cairns headquarters using a trackable shipping method.

Return Request Template

For your convenience, please use this template when requesting a return:

Subject: Return Request – Order #[Your Order Number] Dear Gentlemen Wear Sale Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: – [Item Name] – [Size/Color] – [Reason for Return] Please advise next steps at your earliest convenience. Kind regards, [Your Full Name] [Your Contact Information]

Refund Process

Upon receipt and inspection of your returned items (typically within 5 business days):

  • Refunds will be processed to your original payment method
  • Credit card refunds appear within 3-5 business days after processing
  • PayPal refunds appear immediately in your account
  • Original shipping fees are non-refundable

Exchange Process

For size exchanges (subject to availability):

  1. Follow the standard return process above
  2. Indicate your desired replacement size in your return request
  3. We’ll ship your new item once the return is received
  4. No additional shipping charges for exchanges within your original region

Non-Returnable Items

In keeping with industry standards for premium menswear, the following cannot be returned:

  • Final sale items (clearly marked during purchase)
  • Personalized or monogrammed accessories
  • Hats (for hygiene reasons)
  • Items without original tags or showing signs of wear

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Contact Us

For any questions regarding our returns policy, please contact our discreet customer service team:

Gentlemen Wear Sale
Attn: Returns Department
112 Chapel Close
Cairns City, QLD 4870
Australia
Email: [email protected]

We appreciate your trust in Gentlemen Wear Sale and remain committed to ensuring your complete satisfaction with every purchase.