At Gentlemen Wear Sale, we understand that the modern gentleman values both premium quality and seamless service. Our shipping and returns policies have been carefully crafted to ensure your complete satisfaction with every purchase.

Shipping Information

We take pride in delivering your premium menswear selections with care and efficiency:

  • Order Processing: 1-2 business days (excluding weekends and public holidays)
  • Shipping Methods:
    • Standard Shipping: A$12.95 via DHL or FedEx (10-15 business days after dispatch)
    • Free Shipping: Available on orders over A$50 via EMS (15-25 business days after dispatch)
  • Delivery Areas: Worldwide (excluding some Asian regions and remote areas)

Please Note: Delivery times are estimates and may vary due to customs processing or other factors beyond our control. You will receive tracking information once your order ships.

Returns & Exchanges

We stand behind the quality of our premium menswear collection. If any item doesn’t meet your expectations, our straightforward returns process ensures a dignified resolution.

Eligibility

  • Returns accepted within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging should be used when possible

Non-Returnable Items

In keeping with premium menswear standards, we cannot accept returns for:

  • Final sale items (clearly marked during purchase)
  • Personalized or monogrammed accessories
  • Hats (for hygiene reasons)
  • Items without original tags or showing signs of wear

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and return request details. For your convenience, use our template below.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the merchandise using the original packaging if possible.
  4. Ship Your Return: Send the package to our Cairns headquarters using a trackable shipping method.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Gentlemen Wear Sale Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

  • [Item Name]
  • [Size/Color]
  • [Reason for Return]

Please advise next steps at your earliest convenience.

Kind regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Upon receipt and inspection of your returned items (typically within 5 business days):

  • Refunds will be processed to your original payment method
  • Credit card refunds appear within 3-5 business days after processing
  • PayPal refunds appear immediately in your account
  • Original shipping fees are non-refundable

Exchange Process

For size exchanges (subject to availability):

  1. Follow the standard return process above
  2. Indicate your desired replacement size in your return request
  3. We’ll ship your new item once the return is received
  4. No additional shipping charges for exchanges within your original region

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Contact Us

For any questions regarding our shipping or returns policy, please contact our discreet customer service team:

Gentlemen Wear Sale
Attn: Returns Department
112 Chapel Close
Cairns City, QLD 4870
Australia
Email: [email protected]

We appreciate your trust in Gentlemen Wear Sale and remain committed to ensuring your complete satisfaction with every purchase.